Clear answers before you hire.
Understand how Agentlivo employees work, what the plans include and how a controlled pilot becomes a dependable business workflow.
How Agentlivo works
What is an Agentlivo AI employee?+
It is a configured digital employee with a clear job description, company knowledge, approved skills, connected tools and human escalation rules. Customers use business language rather than technical AI settings.
Does the employee pretend to be a person?+
No. The intended experience identifies the employee as a virtual assistant in a natural way and follows the disclosure rules configured for the business.
Can the employee transfer a caller to my team?+
Yes. Transfers can be triggered by manager requests, urgent situations, uncertainty or any company-specific rule.
Can I review calls and messages?+
Yes. The workspace is designed to show recordings where permitted, transcripts, summaries, actions, bookings and escalation history.
Plans and usage
What counts as a voice minute?+
Connected inbound and outbound call time is intended to count toward the monthly allowance. Ringing and failed calls are not intended to count.
What happens when included minutes are used?+
The production service can offer additional minute packs or measured overage so coverage does not stop during a busy period.
What does Platinum include?+
Platinum includes the maximum standard voice allowance of 10,000 minutes, unlimited AI employees, unlimited customer records, unlimited team members and locations, plus volume options for higher call traffic.
Launching an employee
How long does setup take?+
The simple workspace can be created in minutes. A production pilot takes longer because phone routing, calendar rules, company knowledge, testing and approvals must be completed carefully.
Can we start only after hours?+
Yes. After-hours, overflow and dedicated test numbers are strong ways to validate the employee before expanding coverage.
Which integrations will be supported?+
The product design includes phone, calendar, CRM, billing and workflow integrations. The exact production set will be released as each connection is tested and supported.
Data and control
How is one company kept separate from another?+
The production architecture requires tenant isolation, minimum-permission integrations, role controls, encrypted transport, audit logs and tested access policies.
Are legal and recording rules automatic?+
No system can replace legal review. Recording, consent, retention and industry obligations must be configured for the customer’s locations and use case.
Working with Agentlivo
Can Agentlivo build a custom employee?+
Yes. A custom employee begins with one repeatable job, approved skills, business knowledge, measurable outcomes and clear escalation rules.
Tell us how your business works.
We will help identify the smallest useful employee and the safest way to pilot it.